The Burger Lounge, Eltham - Order online from our menu

"I hate to also say it, but it's no longer what it once was. This used to be one of my favourites for a good burger, not only in Eltham but in the area. I've been twice now in the last three months and three times in around the past eight. Each time hasn't been anywhere near as good as it was a year or so ago. In fairness the service has been okay, but I've twice been the only customer. Unfortunately the quality of the food has dropped considerably and that's less excusable, particularly when you're the only customer in the place. I'll maybe wait a while before trying here again as it doesn't look like I'm alone in my thoughts (many other negative reviews recently and the fact the place is often empty at previously very busy times is a clear indicater that regular customers have become less regular)... Hopefully they can turn this around again. I don't want to see any business failing, particularly one I've previously enjoyed so much in the past. 🤞

"Was impressed with putty first visit to the burger lounge in Eltham. The photo is of the Grand Burger which I thoroughly enjoyed.

"Was a great spot, place was packed and burgers were excellent. Used to drive from Doncaster east for them. But they went steadily downhill, burgers became stale and salad was soggy. Owner keeps claiming that they have been the same for 2+ years, but i get the sense they have given up and reduced the quality of the ingredients thinking customers wont notice. Moved on.

"So lucky to have this place as my local burger joint! Gourmet burgers (including great vegetarian options) and delicious chips! I usually order take away. I have been back many times and I am always impressed with the quality of the meals.

"Once great but now best avoided. When your burger is so immense it is almost impossible to bite and the bun is so stale as to disintegrate on touch, you know the operators are uninformed about how to run a business. Maybe that's why the once-crowded venue had barely two customers. Seriously, if you treat your customers with contempt, you have to expect the business to fail. Their response below - which fails to address why they gave me a stale bun and blames the weather on their cold fries (at $3.70 for a *tiny* bag!) - shows how they see their customers: take what you're given and pt up with it! I was a patron of this place for years almost from when it opened (when I gave it a favorable review), so I *know* how thew quality has dropped with the current owners. And the French fries had been lying around for a long time because they were cold when I went to eat them despite the burger being hot. Not good enough by a long shot. I gave 2 stars purely on the sheer quantity available. Most definitely NOT the quality.