The Burger Lounge, Eltham - Order online from our menu

"I was terribly disappointed with my recent experience with Burger Lounge. What happened was I made a phone order for pickup and expected to pay the same price as the last time I went there. Then I got to the shop, I looked at the price board and the price was still the same, Steak Supreme $14.50 but they said the price has gone up and explained that it has gone up 3 days ago and didn't get a chance to change the price board, so it is $15.50 now! I said "No, I only want to pay for the advertised price". Instead of apologizing and charging $1.00 less for this time, then charging more for the next time when the price board is fixed up (from a business point of view, keeping a customer happy is very important), they kept arguing with me saying "I'm just asking you to pay $1.00 extra" and then I said "I didn't know the price has gone up and I'm just asking you to take $1.00 off, is this how you treat your customers?". Then different staff came out to say the same thing back and forth. I was shocked and got very upset so eventually I just walked out of the store. I shall never return I have been their loyal customer for many years. Although I noticed the quality of the food has been diminishing rapidly but I didn't mind so much and still kept going back. To have this happened would be the last straw on a camel's back. I was expecting them to treat their customers differently. I used to recommend this burger shop for my friends and family. I will now have to tell them all to not go there ever again.

"This place seems to have lost it's way. The food itself is ok, but the place just looks shabby and dirty now. Don't think I'll be going back which is a shame because I used to really like this place.

"The fish on the fish burger was so undercooked it would make somebody sick. Had to heat it in the microwave at home, still wasn't saved. For the prices they charge, dissaponted. Even maccas is better. What happened to this place? It used to be good.

"Brilliant burgers! The chicken burger I had was delicious!

"Absolutely disgusting, My partner and I haven't been for a while and we're not sure if the restraunt has changed hands or just the standard has dropped, the burgers were dry, not cooked well and the ingredients were different to the menu - my burger had bacon in it which I can't eat and no avocado, my husband wouldn't eat the bacon as it was purple in colour and just looked really off. The 'Herbed Mayo' dip we got with the chips is not at all like what they used to have, it was either mayonnaise with some parsley or something in it or tartare sauce. The chips were still partially frozen inside. If we hadn't have ordered takeaway we would have complained in person - we won't be returning.