The Burger Lounge, Eltham - Order online from our menu

"I hate to also say it, but it's no longer what it once was. This used to be one of my favourites for a good burger, not only in Eltham but in the area. I've been twice now in the last three months and three times in around the past eight. Each time hasn't been anywhere near as good as it was a year or so ago. In fairness the service has been okay, but I've twice been the only customer. Unfortunately the quality of the food has dropped considerably and that's less excusable, particularly when you're the only customer in the place. I'll maybe wait a while before trying here again as it doesn't look like I'm alone in my thoughts (many other negative reviews recently and the fact the place is often empty at previously very busy times is a clear indicater that regular customers have become less regular)... Hopefully they can turn this around again. I don't want to see any business failing, particularly one I've previously enjoyed so much in the past. 🤞

"Once great but now best avoided. When your burger is so immense it is almost impossible to bite and the bun is so stale as to disintegrate on touch, you know the operators are uninformed about how to run a business. Maybe that's why the once-crowded venue had barely two customers. Seriously, if you treat your customers with contempt, you have to expect the business to fail. Their response below - which fails to address why they gave me a stale bun and blames the weather on their cold fries (at $3.70 for a *tiny* bag!) - shows how they see their customers: take what you're given and pt up with it! I was a patron of this place for years almost from when it opened (when I gave it a favorable review), so I *know* how thew quality has dropped with the current owners. And the French fries had been lying around for a long time because they were cold when I went to eat them despite the burger being hot. Not good enough by a long shot. I gave 2 stars purely on the sheer quantity available. Most definitely NOT the quality.

"So lucky to have this place as my local burger joint! Gourmet burgers (including great vegetarian options) and delicious chips! I usually order take away. I have been back many times and I am always impressed with the quality of the meals.

"Room for improvement. - Please ask your waiters to refrain from cleaning tables whilst people are still eating. We had the same guy check on what he could clear from our table 4 times whilst eating. While I understand it's good to keep on top of the garbage it just seemed a little weird in the end. - Sweet potato chips seemed like they were cooked from frozen out of a bag bought from Coles around the corner. Maybe I'm just used to how good the seasoned cut chips are?

"Ate here on a recommendation, and wasn't disappointed. The menu options are a clever twist on the typical Grill'd type burgers (think Hvarti cheese, or Moroccan spiced lamb). Portions were generous, particularly with the large chips, which were large enough for 2-3 people to share.