The Burger Lounge, Eltham - Order online from our menu

"I was terribly disappointed with my recent experience with Burger Lounge. What happened was I made a phone order for pickup and expected to pay the same price as the last time I went there. Then I got to the shop, I looked at the price board and the price was still the same, Steak Supreme $14.50 but they said the price has gone up and explained that it has gone up 3 days ago and didn't get a chance to change the price board, so it is $15.50 now! I said "No, I only want to pay for the advertised price". Instead of apologizing and charging $1.00 less for this time, then charging more for the next time when the price board is fixed up (from a business point of view, keeping a customer happy is very important), they kept arguing with me saying "I'm just asking you to pay $1.00 extra" and then I said "I didn't know the price has gone up and I'm just asking you to take $1.00 off, is this how you treat your customers?". Then different staff came out to say the same thing back and forth. I was shocked and got very upset so eventually I just walked out of the store. I shall never return I have been their loyal customer for many years. Although I noticed the quality of the food has been diminishing rapidly but I didn't mind so much and still kept going back. To have this happened would be the last straw on a camel's back. I was expecting them to treat their customers differently. I used to recommend this burger shop for my friends and family. I will now have to tell them all to not go there ever again.

"New to the area of eltham and i have to say, i am delighted and please with this place, nice, helpful staff, great customer service and most of all.. the delicious food. Always come here for the chicken salad 10/10 recommended! Looking forward to my next experience here! Thank You

"This place seems to have lost it's way. The food itself is ok, but the place just looks shabby and dirty now. Don't think I'll be going back which is a shame because I used to really like this place.

"The fish on the fish burger was so undercooked it would make somebody sick. Had to heat it in the microwave at home, still wasn't saved. For the prices they charge, dissaponted. Even maccas is better. What happened to this place? It used to be good.

"Great burgers and chips, price was really good to for the two of us